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Customer Service

Customer Service

Overview

In this section, you will find useful resources to help you learn more about HSBC's insurance and investment products, as well as links to all you need to make a claim or make changes on your existing insurance plans.

If you need additional assistance, you can also contact us here or call (65) 6225 6111.

Resources

Make a claim
Find out how you can start the claims process here.

Resource library
Useful information to help you choose the right insurance and investment plan for your needs.

Download forms
We have put all our forms online so you can access our services whenever it is convenient for you.

Dial-A-Loan Service

Our Dial-A-Loan service allows you to apply for a Policy Loan* with a phone call. When your application has been processed, we will contact you to request that you visit our Customer Service Centre to collect the cheque for the requested Policy Loan amount and sign the Policy Loan Agreement.

To find out if it is applicable to your policy and for more details, please call our Customer Service Hotline 6225 6111 for further assistance.

*Terms & Conditions apply.

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Next Steps

Call us on

(65) 6225 6111

(Mondays to Fridays, 9am to 5pm)

Contact us

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