Group Term Life Claim

In order for us to process your claim, we require the following:

1. Completed Term Life Claim Form (Part I of claim form to be completed by employer)
2. Medical Report (Part II of claim form - to be completed by last attending doctor)
3. Original or Certified True Copy (by lawyer or any HSBC claim staff) of Death Certificate
4. Copy of Payslip (certified by policyholder)
5. Copy of Police Report (for accidental death only)

 Download Claim Form


We will process your claim upon receipt of all relevant documents and we will contact you should we require additional documents. To help us expedite the processing, kindly submit all relevant documents to us through your servicing agent or mail to:

HSBC Insurance (Singapore) Pte. Limited
10 Eunos Road 8 #11-01
Singapore Post Centre (South Lobby)
Singapore 408600

Meanwhile, if you need any assistance, please call us at 6225 6111 or contact your servicing agent.

1. Written notice and proof of the claim must be given to us immediately upon death of the Insured Member.
2. We will only consider a claim if:
   - all required documents, evidence and information are provided at the claimant's expense; and
   - all documents, evidence and information provided satisfy our requirements on notice and proof of claim.
3. HSBC Insurance (Singapore) Pte. Limited does not admit liability by the mere issue of the claim form.