TravelSurance

If you encounter any incident that may bring about a claim under your policy, it is important that you let us know about the incident as soon as possible. When you are overseas and you need assistance, you can contact our Emergency Assistance Hotline on (65) 6338 7800 (call collect) serviced by International SOS Pte Ltd. You should also file your claim as soon as you return to Singapore.

To make a claim on your policy, please download the claim form and complete all relevant portions. You can help us speed up the processing of your claim by following the instructions on the claim form, which will advise you of the documentation you need to provide to support your claim. Should you need any assistance in the completion of the claim form, you can contact us on 6225 6111.

 Download Claim Form

The completed claim form complete with supporting documents should be sent to:

HSBC Insurance (Singapore) Pte. Limited
General Claims Department
10 Eunos Road 8 #11-01
Singapore Post Centre (South Lobby)
Singapore 408600

You must lodge your claim form with us not later than 30 days from your return to Singapore.