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Accident claims

Documents required

In order for us to process your claim, we require the following:

  1. Accident Claim Form (duly completed and signed by Claimant)
  2. 2 Clinical Abstract Application Forms 
  3. Copy of Medical Certificate 
  4. Medical Reports from attending doctor(s)
  5. Copy of Newspaper report (if any) 
  6. Copy of Police Report (if any) 
  7. Copy of National Registered Identification Card (NRIC) / Identification document of Claimant

How to make a claim

We will process your claim upon receipt of all relevant documents and we will contact you should we require additional documents. To help us expedite the processing, kindly submit all relevant documents to us through your servicing agent or mail to:

HSBC Life (Singapore) Pte. Ltd. (Reg. No. 199903512M)
Robinson Road Post Office
P.O. Box 1538
Singapore 903038


Meanwhile, if you need any assistance, please call us at 6880 4888 or contact your servicing agent.

Important notes

  1. The Accident Claim Form must be completed and returned to us within 20 days from date of accident.
  2. Additional medical report fee incurred during the process of the claim is at the expense of the claimant.
  3. HSBC Life (Singapore) Pte. Ltd. does not admit liability by the mere issue of the claim form.
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