Ways to pay your premiums

You can set up GIRO to pay for your regular premium policies in Singapore dollars. To do so, please download and complete this interbank GIRO form (PDF).

You'll need to pay 2 months of premium in advance as it may take up to 6 weeks to process to process your instructions. Please mail the completed form to us at the following address:

Robinson Road Post Office

PO Box 1538

Singapore 903038

You can make payments for your policies via HSBC Online Banking. Simply log on and follow these steps:

1. Go to 'Pay and transfer', then 'Pay a biller'.
2. Select 'HSBC Life (Singapore)' as the biller name.
3. Enter your policy number as the bill reference number.

You can make payments for your policies at any SAM station in Singapore. Next, follow these steps:

1. Select 'Pay bills', 'Insurance', then 'HSBC'.
2. Choose the payment type – premium payment or automatic premium loan.
3. Enter your policy number or the policyowner's NRIC number, then the exact payment amount.

You can make payments for your policies in Singapore dollars via PayNow. Our Unique Entity Number (UEN) is199903512M001.

Under 'bill reference no.' or 'reference', enter '<PN (your 8-digit policy number)>'.

If you're making a third-party or joint-account payment, please enter '<PN (your 8-digit policy number)><space><HP (the policyholder's 8-digit mobile number as registered with us)>'.

You can only make such payments if you're an immediate family member such as a spouse, parent, child or sibling. And we may ask you for further details.

You can make payments for your policies by issuing a cheque payable to 'HSBC Life (Singapore) Pte Ltd'.

On the back of the cheque, please indicate:

• your policy number
• your contact number
• the payment type – premium payment or automatic premium loan

If you're making a third-party or joint-account payment by cheque, please also indicate your relationship to the policyowner and include a copy of their NRIC. You can only make such payments if you're an immediate family member such as a spouse, parent, child or sibling.

You can then mail the cheque to us at the following address:

Robinson Road Post Office

PO Box 1538

Singapore 903038

Please note that we've discontinued premium payments by credit card for all policies, as of 1 January 2021. Please explore the other options listed instead.

To make payments with PayNow, please follow these steps:

1. Go to the HSBC Life Payment portal.
2. Fill in your policy details.
3. Select 'PayNow' as your payment method.

You'll see confirmation if your transaction was successful.

Please note that PayNow is not available for Wanderlust, SmartHome and SmartPA Protect+ plans. You can select 'credit card' as your payment method instead, or choose other payment methods.

We accept Amex, Visa and Mastercard for lump sum payments.

We also accept UOB, DBS or POSB credit cards for instalment payment plans (IPPs) if the premium is SGD500 or above.

You'll see confirmation if your transaction was successful.

If you're signed up for the service, you can pay your premiums via DBS or POSB Internet Banking.

Under 'billing organisation', please select 'HSBC Life GI'.

You can make payments for your premiums at any AXS Station, via e-Station (online) or m-Station (mobile app). You can find instructions on how to do this:

• on the AXS Station
• on the e-Station website
• in the m-Station mobile app

Paying for more than 1 policy? You'll need to make separate payment transactions for each policy.

Under 'billing organisation', please select 'HSBC Life'.

To make payments with PayNow, please follow these steps:

1. Go to the HSBC Life Payment portal.
2. Fill in your policy details.
3. Select 'PayNow' as your payment method.

You'll see confirmation if your transaction was successful.

We do not accept credit card payments for single premium plans.

Please note that for:

• HSBC Life Shield and life insurance plans: we accept credit card payments only for your first-year premium
• GlobalCare Health Plan: we accept credit card payments for your first-year and subsequent premiums

We accept Amex, Visa and Mastercard for lump sum payments.

We also accept UOB, DBS or POSB credit cards for instalment payment plans (IPPs) if the premium is SGD500 or above.

You'll see confirmation if your transaction was successful.

If you're signed up for the service, you can pay your premiums via DBS or POSB Internet Banking.

Under 'billing organisation', please select 'HSBC Life'.

You can make payments for your premiums at any AXS Station, via e-Station (online) or m-Station (mobile app). You can find instructions on how to do this:

• on the AXS Station
• on the e-Station website
• in the m-Station mobile app

Paying for more than 1 policy? You'll need to make separate payment transactions for each policy.

Under 'billing organisation', please select 'HSBC Life'.

If you have a DBS or POSB bank account, you can apply to pay by GIRO. You can do it online in minutes and get instant approval – simply fill in this e-GIRO form.

Got an account with a different bank? You can still apply by filling in a GIRO form (PDF).

Once you've completed and signed the form, you can mail it to us at the following address:

Robinson Road Post Office

PO Box 1094

Singapore 902144

Please note that it will take 6 to 8 weeks for your application to be processed. So in the meantime, please pay your premiums through the other options listed.