Ways to pay your premiums

Sign up for eGIRO via LifePay portal.

• Choose “Set up or Change subsequent payments”
• Instant approval for supported banks
  (For more information,
visit https://www.abs.org.sg/e-payments/eGIRO)

Unable to set up eGIRO via LifePay?

• Download and complete a GIRO form (PDF)
• Mail the completed form to Privy Box No. 920563 Singapore 929292
• Processing time takes up to 8 weeks

1. Once the setup is successful, you’ll receive a confirmation email.
2. While your GIRO request is being processed, please continue making payments using other methods as it may take up to 8 weeks to process your instructions
       a. If you’re on a monthly premium payment frequency, you'll need to pay 2 months of premium in advance using other methods
3. Subsequent payments will be processed according to your scheduled GIRO deduction date.

• You can scan the QR code and complete the premium payment.
• Once the transaction is successful, you’ll receive a confirmation email.

We accept Visa, Mastercard and American Express 

• Installment plan available only for UOB and DBS/ POSB cards
• Not available for single premium plans
• Global Care Health policies
    a. New and subsequent premiums – All cards accepted
    b. Recurring instructions can be saved
• Once the transaction is successful, you’ll receive a confirmation email.

This option is available only for policy numbers that are in either of the following formats:

• P********** – where it starts with P, followed by 10 digits
• ******** – where there are 8 digits and do not start with 00

Set up GIRO

• Download and complete a GIRO form (PDF)
• Mail the completed form to Privy Box No. 920563 Singapore 929292
• Processing time takes up to 8 weeks

1. Once the setup is successful, you’ll receive a confirmation email.
2. While your GIRO request is being processed, please continue making payments using other methods as it may take up to 8 weeks to process your instructions
       a. If you’re on a monthly premium payment frequency, you'll need to pay 2 months of premium in advance using other methods
3. Subsequent payments will be processed according to your scheduled GIRO deduction date. 

This option is available only for policy numbers that are in either of the following formats:

• P********** – where it starts with P, followed by 10 digits
• ******** – where there are 8 digits and do not start with 00
• Please make your payment to this Unique Entity Number (UEN): 199903512M001
• Under “Bill reference no.” or “Reference”, please enter in this format:
  PN(your 8-digit policy number)
  Example: PN99999999

  
  
• If you're making a third-party or joint-account payment:
  a. Under “Bill reference no.” or “Reference”, please enter in this format:
PN (the 8-digit policy number)<space>HP (the policyholder's 8-digit mobile number registered with us)>.
Example: PN99999999 HP88888888
  b. You can only make such payments if you're an immediate family member, such as a spouse, parent, child or sibling.
  c. We may contact you for further details, if needed.

• Select Billing organization: ‘HSBC Life Insurance’ for Life/Shield products
• Select Billing organization: ‘HSBC Life (Benefits+ / GI)’ for Health products

You can make payments for your policies via HSBC Online Banking. Simply log on and follow these steps:

• Go to 'Pay', then 'Pay a bill'.
• Select Billing organization: ‘HSBC Life Insurance’ for Life/Shield products
• Select Billing organization: ‘HSBC Life (Benefits+ / GI)’ for Health products
• Enter your policy number as the bill reference number.

Follow the instructions shown on:

• the AXS Station
• the e-Station website
• the m-Station mobile app

• For policies in all other currencies, payments can be made via telegraphic transfer (TT) or bank transfer.
• For further queries, you can reach out to your Financial Advisers Representative