Submit your claim online
Submit your claim online to save yourself time and hassle. Upon receiving all required documents and the claim being admitted, we will process the payment within 10 days.
Submit your claim at our branch
As an appointment is required before visiting our centre, please call our hotline at 6880 4888 at least one working day in advance to arrange.
38 Beach Road,
#03-11, South Beach Tower,
Mail in your claim
Our mailing address is:
HSBC Life (Singapore) Pte. Ltd.
Robinson Road Post Office
P.O. Box 1538
We aim to settle most claims within 8 working days on receipt of all required documents. Please note that more time may be needed for claims which require further clarification. We will keep you closely updated on the status.
For any queries, please contact your Financial Consultant or our Customer Service Officers at (65) 6880 4888 (Mondays to Fridays, 9am to 5pm).