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How to claim

We are committed to assisting you

Submit your claim online

Submit your claim online to save yourself time and hassle. Upon receiving all required documents and the claim being admitted, we will process the payment within 10 days.

Submit your claim at our branch

9 Battery Road

#12-01 MYP Centre

Singapore 049910

Mail in your claim

Our mailing address is:

HSBC Insurance (Singapore) Pte. Limited 

Robinson Road Post Office

P.O. Box 1538

Singapore 903038

We aim to settle most claims within 8 working days on receipt of all required documents. Please note that more time may be needed for claims which require further clarification. We will keep you closely updated on the status. 

For any queries, please contact your Financial Consultant or our Customer Service Officers at (65) 6225 6111 (Mondays to Fridays, 9am to 5pm).