Customer service centre
Safety Measures at our service centre
To protect the safety and wellbeing of our customers and staff, we seek your cooperation on the following :
- Temperature screening
- Wearing a face mask
- Adherence to safe distancing markers
- No accompanying persons to be allowed in except for pre-approved cases
- Use of SafeEntry and TraceTogether for contact tracing purposes
Update your email address and mobile number now!
Help us to keep you connected. If you have moved, changed email or mailing addresses, all you need to do is to update your latest contact details with us using 2 simple steps:
Step 1: Download Personal Particulars Update Form
Step 2: Either mail or email the completed signed form with required documents (if any) to us.
We would like to take this opportunity to encourage you to update your mobile number and email address to receive important notification relating to your policy like official updates, transaction alerts and electronic statements which is convenient and efficient.
In the current COVID-19 situation, HSBC Life will continue to operate with some adjustments to our services.
This includes claims, policy loans, maturities and surrender payouts.
We encourage you to choose e-payment modes such as bank transfer and NRIC-linked PayNow1 wherever possible, as there might be a service delay if you choose to receive your payout by cheque.
1How to link your NRIC to PayNow
Step 1: Log in to your bank's existing internet banking or mobile banking app.
Step 2: At the PayNow registration screen, link your Singapore NRIC to the bank account. You will next receive an SMS OTP for verification.
Step 3: Finally, enter the name that will be used to identify you to complete the setup.