Complimentary Benefits

A woman is helping a child wearing mask.

At HSBC Life, we promise to help protect you and your family in times of need. We are pleased to present to you our complimentary special benefits for COVID-19. This new range of complimentary special benefits, at no additional cost, will also be extended to your family members.

Customer service centre

Temporary Closure

In line with recent advisory, to protect the well-being of our policyholders and staff, our Customer Service Centre will be temporarily closed from 16 April 2020 until further notice. You can continue to reach us via our Hotline at (65) 6225 6111 (9am-5pm weekdays) or email us at e-surance@hsbc.com.sg as usual.

Claims can be submitted via the e-claims platform We thank you for your understanding in this matter and remain committed to serving you.

Premium payment

At HSBC Life, we understand the importance of giving our policyholders more time to pay their premiums during challenging times, to help them stay protected.

For policies with premiums due between 1 April 2020  to 30 September 2020 (both dates inclusive), policyholders can apply to defer their premiums payment for up to 6 months.  Please be assured that throughout this period, policyholders will continue to receive their coverage.

For more information, please refer to our FAQs.  

You can also refer to the recent Monetary Authority of Singapore (MAS)'s Media Release and FAQs.

Personal particulars

Update your email address and mobile number now!

Help us to keep you connected. If you have moved, changed email or mailing addresses, all you need to do is to update your latest contact details with us using 2 simple steps:

Step 1: Download Personal Particulars Update Form
Step 2: Either mail or email the completed signed form with required documents (if any) to us.
                                   
We would like to take this opportunity to encourage you to update your mobile number and email address to receive important notification relating to your policy like official updates, transaction alerts and electronic statements which is convenient and efficient.

E-Submissions

From now till further notice, customers can also submit an ecopy of policy servicing forms. Please email us the completed forms and attach supporting documents (if any) to the following email addresses:

For policy servicing requests related to Jade Universal Life plan, please email your requests to hnw_eform@hsbc.com.sg.

For all other insurance plans please email your requests to ps_eform@hsbc.com.sg

Policy servicing requests are subject to the following requirements:

  1. Valid identification document (NRIC/Passport)
  2. All forms and supporting documents (if any) must be sent from policyowner’s registered email address with HSBC Life.
  3. Signature signed on the request form must match with HSBC Life’s records
  4. For Change of Address request, proof of address is required and examples of proof of evidence include:
    1. Copy of Singapore NRIC with new address (Front/Back)
    2. Rental Agreement
    3. Utility Bill or Telephone Bill
    4. Bank Statement
    5. Government Agency Letter
  5. The policyowner has read and acknowledged the terms and conditions stated in the specific request form.

Payout options

In the current COVID-19 situation, HSBC Life will continue to operate with some adjustments to our services.
This includes claims, policy loans, maturities and surrender payouts.  
 
We encourage you to choose e-payment modes such as bank transfer and NRIC-linked PayNow1 wherever possible, as there might be a service delay if you choose to receive your payout by cheque.

1How to link your NRIC to PayNow

Step 1: Log in to your bank's existing internet banking or mobile banking app.
Step 2: At the PayNow registration screen, link your Singapore NRIC to the bank account. You will next receive an SMS OTP for verification.
Step 3: Finally, enter the name that will be used to identify you to complete the setup.