Documents required

In order for us to process your claim, please submit the following:

  1. Death Claim Form
  2. Clinical Abstract Application Form (to be completed by next-of-kin of deceased)
  3. Certified True Copy of Death Certificate
  4. Original Policy Document
  5. Medical report from attending Doctor (if death was due to illness)
  6. Police investigation report, Post-Mortem or Toxicology report, Coroner's Inquest report (If death was due to accidental or unnatural causes)
  7. Certified True Copy of: 
    1. Accounting and Corporate Regulatory Authority (ACRA) Bizfile report dated within 2 weeks of date of claim (for corporation or partnership registered in Singapore)
    2. Partnership Agreement (for Partnership not registered in Singapore)
    3. Certificate of Incorporation, Certificate of Good Standing and Certificate of Incumbency (for corporation registered outside Singapore)
    4. Proof of Business address (if different from registered address)
    5. ID / Passport of all directors/partners
    6. List of authorised signatories or persons appointed to act on the corporate's behalf and their ID / Passport
    7. ID / Passport of each beneficial owner owning 10% or more of the shares / ownership interest / voting power
    8. Utility bill / government agency correspondence within last 3 months showing residential address of each director and beneficial owner referred to in v) and vii), (if address is not stated on ID / Passport
    9. Page(s) of Trust Deed showing name of the settlor and the name(s) / description of trust beneficiaries
  8. For overseas death you must additionally provide:
    1. Death certificate and all documents must be authenticated by the Singapore Embassy
    2. For Singaporean / Permanent Resident, certified true copy of the letter from Immigration and Checkpoints Authority (ICA) confirming receipt of the Singapore ID, passport and overseas death certificate.

How to make a claim

We will process your claim upon receipt of all relevant documents and we will contact you should we require additional documents. To help us expedite the processing, kindly submit all relevant documents to us personally at:

Customer Service Centre
HSBC Insurance (Singapore) Pte. Limited
21 Collyer Quay
#02-01 HSBC Building
Singapore 049320

or mail to:

Claims Department
HSBC Insurance (Singapore) Pte. Limited
Robinson Road Post Office
P.O. Box 1538
Singapore 903038

Meanwhile, if you need any assistance, please call us at 6225 6111 or contact your servicing financial consultant.

Alternatively, you can submit a claim online.

Important notes

  1. Original documents must be produced and certified true copied by our Customer Service Officers which will then be returned immediately after verification. Alternatively the verification can be done by your lawyer or Notary Public.
  2. All documents submitted must be in English. Any non-English documents are to be translated to English by the Singapore Embassy.
  3. The Medical report must be completed by the Doctor who attended the deceased in his last illness or in the event of an accident. All medical and investigation report fee shall be borne by the claimant.