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How to file a claim

Learn about the process of filing a claim, where to find the forms you need, and how to contact us if you need assistance.

Rest easier knowing what to expect for your claims

You can make a claim online or by filling in a form and including supporting documents. We'll review your submission, then reimburse you once it's been approved.

You can find the forms you need on our 'claim forms' page.

Go to claim forms Go to claim forms

Filing a claim

Step 1: Get all the information ready

You can visit our 'claim forms' page to find the forms and supporting documents you'll need for the claim you wish to make.

Step 2: Submit your claim

You can complete your claim online. Or you can submit the materials for your claim by post or through your Financial Planner.

Step 3: Wait for our review

We'll assess your claim once we've gotten all the required documents. We may ask for more information if we need it to process your claim.

Step 4: Get paid once it's approved

We aim to settle most claims within 7 working days of getting all the required documents. We'll credit the amount to your account once approved.

Need some help?

You can call us to ask any questions you may have about your insurance policy.

If you think you need a more in-depth discussion, please call us to set up an appointment at least 1 working day in advance. We can then meet you at our branch office to give you more tailored help.

Our customer service hotline:

+65 6880 4888

Lines are open 9am to 5pm, Mondays to Fridays except on public holidays.

Our branch office is located at:

38 Beach Road,

#03-11, South Beach Tower,

Singapore 189767

We're here to help

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